Client Services

Client Services are available under hourly (no contract), single use (no contract) and weekly, monthly or yearly contracts with scheduled appointments.

Hourly Billing Rates:

Customer Type	Service	Hourly Rate
Home PC	Clean/Repair/Upgrade/Anti-Virus/Internet/Email/Basic Support	$60
Home Office	Networking/Print & File Sharing/Application Support/Backups/PDA's	$80
Business	Server Maint/Support/Networking/Active Directory Support/DNS/DHCP	$100

Don't be tied to contracts or old equipment with non-efficient processes, we perform conversion of existing applications to a compatable environment. The experience of Total Computer Decisions can make the transition to the latest technologies simple with our vast knowledge base. Please contact us directly for estimates.

Client Services are organized into the following categories:

  Networking Equipment - includes architecture planning, installation of routers, gateways, firewalls, VPN connections, switching, NAT configurations and more.
  Servers and Infrastructure - includes building servers, upgrades of OS and applications, printer and file server implementations, ADSI, DNS, DHCP, WINS, Group Policy development, security and access controls (ACL), remote access, monitoring, tape backup, disaster recovery planning, and more.
  PC Hardware Services - includes building PC's, installations, upgrades of hardware/software, replacement services, network connections/configurations, security policy implementations, and access restrictions.
  Web Hosting - includes SMTP and FTP configuration if requested.
  Web Site Development, Maintenance & Updates- includes changes to web pages, updating existing applications, client and server side applications with data access.
  Electronic Commerce Sites - featuring our commerce pipeline, connectivity with external products or links to pre-purchased vendors like PayPal.
  Web Performance & Tracking - Standard Reporting Server access, or access to log files.
  Secure Site Applications - SSL and secure certificate-based application connectivity, including encrypted data access.
  Email Forwarding - Use your domain name and offer email addresses to your staff or your members.

Experience

Certifications - MCSE NT,2000,2003 - CCNA 2002, 2004, Exchange 2000, 2003, 2007, CDO for NTS, COM+, ASP.Net, ADO, and C#.
Server Experience - Active Directory, DNS, DHCP, WINS, Poweshell, VMware ESXi, VDI, Virtual Server 2005, ISA 2006, ASP.NET, Commerce, Biz Talk, Exchange, IIS, Site Server, Cluster Server, SQL Server, SMTP, FTP, RADIUS and Certificate Servers.
Networking - Cisco 7609, 7613, PIX 515 Firewall, ASA 5520-VPN, Linksys Wireless, D-Link Wireless, bonded routers, all types of 3Com Stacks, most switches and hubs.
System Integration - Siebel (CRM), PeopleSoft (Fin & HR), Sagent (Data Warehouse), InfoPop (BBS), Inquisite (Survey), Sitescape & Sharepoint (Collaboration), and Crystal Reports (Data Reporting).
Applications - ASP.Net, Visual Studio, C#, Visual Basic, Homesite, Dreamweaver, FrontPage, Illustrator, Premier, PhotoShop, Ulead, Cool 3D, DHTML, XHTML, XML, SGML, GIF Animator, multi-platform Web design, PageMaker, Quark Xpress, MS Publisher, MS Office, Corel Draw, WordPerfect, and ADO, OLE & ODBC connectivity configurations.

Also, don't forget to ask about our advanced services: Co-Hosting, Partnership Developing, Off-site Developer Services and client networking services. Yes, we'll even help you set up your own web network next to your existing network. We feature XML parsing, data transfer and system configuration services.

* Email Forwarding availability has certain restrictions and domain registrar capability is required. A delay in service may occur until suitable changes can be made.